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Tandem Apartments
Our commitment
Exclusive advantages for your stay
What are our advantages?
At www.tandemapartments.com you always have the best available price guaranteed. This is a firm commitment that we have with our customers: offer the best apartaments, always at the best price in Internet.

We are so convinced of this, that if you make a reservation on our web page and, within two hours afterwards you find a lower rate available for the public on another website, we will give you the lowest price and in addition we will give you another 10% discount. For the rate change, it must coincide the dates, type of regime, type of apartments and conditions of consumption.

In addition to the guaranteed best price, if you make reservations at www.tandemapartments.com you have many other benefits. Don't hesitate: make your reservations now!

Other benefits of making reservations directly at Tandemapartments.com
Telephone customer service 24h
Reservation in 3 clicks
Choose between immediately payment or direct payment at the apartment
Without administrative fees
Digicert security certificate
Immediate confirmation of reservation

Frequent questions

Is the best price guaranteed applicable to all contracts?
No. The best rate guaranteed of www.tandemapartments.com is applied only to the rates published on our web page aimed at the general public.

How do I make a claim if I find a better price?
If you find a lower price than the one that you reserved on the www.tandemapartments.com web in a period of two hours from confirming the reservation, you must send a request to Claims of Best Rate Guaranteed to the e-mail info@eurostarshotels.com, or to the fax (+34) 93 295 53 70.
Don't forget to include a screenshot (keys "impr. Pant/PetSis" or "PrtSc key" or "Command-Shift-4" and paste) with the details of the rules and restrictions of this fee, which must be available.
Once our reservations team verifies that the information is correct and complies with the necessary Terms and Conditions, we will contact you to notify you of the change of fee with the 10% discount added. Remember: in order for the rate change to take effect, it must coincide with dates, type of regime, type of apartament and conditions of consumption. Check also the list of cases in which the guarantee of best price will be not applicable.

Terms and conditions

Rates for which the best price guaranteed will not be applied.

• Rates not guaranteed publicly (such as negotiated rates; special contracts or rates for groups, tour operators, companies, associations, etc.).
• Rates corresponding to opaque online pages (without identification of the name of the apartment, exact address or availability of guestrooms until the user has make payment of the reservation of the apartment/s).
• Rates corresponding to "promotional packages."
• Rates that contain errors on their webpage at the moment of making the query or reservation.
• Variations in the rate relative to fluctuations and/or differences of the currency exchange rate. The exchange rate must be the same as the one applied by Tandem Apartments at the moment of purchase.
• Offline rates
• Rates corresponding to pages that offer services of payment for voucher books.